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dtlater:overall_theme [2017/06/12 10:20] (current)
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 +# Overall theme
 +### Digital technology will be significant for everyone later in life - and a lot of older people may be excluded from the benefits. ​
 +Most peoples lives are already heavily dependent on technology through
 +the appliances we use, the ways we communicate and engage with banks,
 +shops and public services. That is likely to increase, and the challenge
 +in later life is to make the best use of technology that we can as our
 +circumstances,​ interests and abilities change.
 +Digital technology can certainly bring particular benefits later in
 +life. It can help combat loneliness and social isolation, and provide
 +new opportunities for people to connect, learn, develop new activities,
 +and find a new role in life.
 +In addition, having access to online systems, either personally or
 +through someone who will act as a helper or proxy user, will be
 +essential as public services become digital by default.
 +Because of these potential benefits, and policy imperatives,​ a great
 +deal has been done to encourage and support use of technology under
 +digital inclusion programmes. However, achieving the benefits, and
 +widespread take-up, has not been easy.
 +-   In May 2012 the Communications Consumer Panel, a statutory body
 +    advising Government, reported that 22% of the UK adult population
 +    eleven million people - still do not use the internet at home. In
 +    the Panels view the challenge to increase participation is
 +    underestimated meeting the challenge is underfunded and people who
 +    remain unable to access online services will suffer increasing
 +    detriment if the challenge isn’t met.
 +-   The panel reported that older and disabled people, and those in
 +    low-income households, are much less likely to use the internet at
 +    home. In common with many other industrialised countries, the UK is
 +    experiencing a slow-down, almost a plateau, in Internet take-up
 +### From our exploration we concluded:
 +-   ​Inability or unwillingness to use digital technology may or may not
 +    be a missed opportunity for well-being and enjoyment. However, it
 +    will almost certainly be a problem for those not online, and
 +    government, as public services can increasingly only be accessed
 +    online, or with special assistance.
 +-   Just how technology helps will be different for everyone, because
 +    its use is personal. Seeing someone as older isnt a good enough
 +    perspective through which to understand what will be appropriate.
 +    The mix of life experience and ageing is complex.
 +-   ​Because of this, a lot of older people aren’t using the Internet,
 +    and this is for a variety of reasons. They may not see the see the
 +    benefit, be anxious about the online world, find technology
 +    challenging.
 +-   ​Technology could be made more attractive and easier to use -
 +    particularly if co-designed with older people. What’s needed is
 +    co-design to improve general usability and value, and then help to
 +    apply the benefits of technology in specific circumstances
 +-   ​Computers are only one route online. Tablets, smartphones and
 +    connected televisions offer other options.
 +-   ​One-off demonstrations or courses aren’t enough for the
 +    less-confident. Digital champions among older people can help each
 +    other. Sustaining successful use of digital technology is important
 +    to achieve benefits, and deal with life changes.
 +-   The common lessons that we found for engaging people both early and
 +    later in life are: start where people are at, with their
 +    circumstances and interests; co-design with users; encourage
 +    peer-to-peer learning and support.
 +All of our provocations aim to address these issues - with the first
 +being particularly important: Look at personal needs and interests as
 +well as common motivations - one digital size wont fit all. Here are the
 +main themes and insights that emerged from our exploration.
dtlater/overall_theme.txt · Last modified: 2017/06/12 10:20 (external edit)