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dtlater:theme_3 [2017/06/12 10:20] (current)
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 +# Theme 3
 +### New and less confident users of digital technology need continuing support
 +An innovative new device, or a one-off course, may not be enough for
 +someone to maintain their use of digital technology - whatever their
 +age. Both research, and discussions with those working in field,
 +confirms the experience we may have when enthusiastically showing, for
 +example, a new website or a smartphone to a new user. The first
 +click-through - or touch through - may be engaging but then it can be
 +difficult to remember the sequence of actions needed, or how to get from
 +one application to another.
 +Even well-structured courses can leave people frustrated if they find
 +that the computer at home does work in the same way, or they dont have a
 +note of what they did. Even if they have a note, it is easy to get lost
 +if you try something different.
 +The Communications Consumer Panel report Bridging the Gap says Ready
 +access to informal, ongoing, one-to-one support is a key driver in not
 +just promoting take up but also, critically, sustaining it.
 +-   This driver often represented the tipping point between lapsing and
 +    developing online participation. Help at the start of the journey
 +    was critical; in getting started with using the computer and setting
 +    up a broadband connection. Ongoing help was equally important to
 +    sustain effort and interest to overcome some of the more significant
 +    barriers to use. People valued one to-one support, particularly from
 +    a friend or relative, and this was often very effective in pushing
 +    them forward to a point where they could start to develop their
 +    online engagement by themselves.
 +The Digital Inclusion Group of the Age Action Alliance has developed the
 +idea of digital champions working at different levels: the formal role
 +of the professional,​ employed to provide help; the informal helper who
 +has a passion for digital technology; and the spontaneous helper who may
 +be friend or family, helping out when needed.
 +There is enormous scope to support those who work with, and help older
 +people - and to explore how digital technology can best support them.
 +These may be proxy users helping older people access the benefits of
 +being online, or carers and front line workers willing to innovate.
 +Provocations 7, 9, and 10 expand on these issues and offer some ideas -
 +particularly in providing continuing support, and training proxy users
 +and those providing care.
 +[Reference for this theme on Storify - and embedded
 + [View the story “T 3 The need for continuing support” on
dtlater/theme_3.txt · Last modified: 2017/06/12 10:20 (external edit)