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partnerships:guide:intro [2017/06/12 10:20] (current)
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 +# Foreword and introduction
 +Brian Batson wrote in 1994:
 +Over the past ten years there has been a growing tendency to attempt to
 +get the community either individually or collectively to become involved
 +in the delivery of services at a local level.\
 + The citizens charter, community care, the Housing Acts and City
 +Challenge all offer the community an opportunity to play a role as
 +either partners, providers or consumers. However, it is seductively easy
 +to rush into participation that can be fraught with dangers.\
 + ​Before getting involved both the service providers and the community
 +would do well to pause for thought. What level of participation do we
 +want? What are the pitfalls? What is the best way of going about it?
 +These are all questions that the community and the service providers
 +(statutory as well as voluntary) should seek to answer before embarking
 +on a participatory journey.\
 + Too often in the past the road to participation has been paved with
 +good intentions only to lead up time consuming and wasteful dead-ends
 +which result in disillusionment and resentment for all concerned.\
 + ​Participation,​ like democracy, has meant many things to many people.
 +The opportunities for participation are there to be grasped but only if
 +all those involved have a common understanding and share a common
 + This guide provides both a theoretical framework for common
 +understanding and a dictionary to facilitate the dialogue that can lead
 +to successful participation. The guide also provides practical advice on
 +tools and techniques that can be used to identify blocks and find
 + ​Reflecting on my own experience of working as a local authority
 +community worker, a consultant and now in a new university I can readily
 +see how the guide could be useful in a variety of ways and settings.\
 + For instance, in teaching the guide could provide a starting point to
 +examine the whole concept of participation and the potential pitfalls.
 +In a consultancy/​training role the guide could be used to assist the
 +client establish where they are on the \`map' of participation and also
 +where they consider the other players to be. This analysis should
 +provide the basis for more reasoned actions.\
 + For the local authority officer the guide provides a comprehensive
 +description of the implications of participation at whatever level. This
 +can be immensely useful when convincing sceptical managers and
 +councillors that consultation is more than just talking to people.\
 + One of the most common arguments against community participation is
 +that it is costly and time consuming. However, no-one has yet attempted
 +to calculate the costs in terms of time and lost good will of getting it
 + TQM (Total Quality Management) is based on the simple notion that it is
 +more cost effective to get it right first time than correct mistakes
 +later. This guide provides some guidelines for TQM in participation.\
 + The toolkit part of the pack provides a range of techniques and tools
 +from which organisations and individuals can select. The tools assist in
 +identifying blockages and suggest ways forward.\
 + ​Careful selection and application of the most appropriate tool is an
 +essential part of any job, but organisations using a tool for the first
 +time may need to seek advice. The guide provides some signposts to
 +further information about the tools and their use.\
 + The relationship between providers and customers in the public social
 +services is becoming an increasingly important one. Government is
 +pressing the case for participation and partnership in urban
 +regeneration. This book provides a guide to understanding and developing
 +that relationship.\
 +Brian Batson\
 + ​Management in the Voluntary Sector Unit\
 + Leeds Metropolitan University
 +This guide is intended for the growing number of people who say \`I
 +believe in the idea of community participation - but how do you do it?'
 +Practitioners who are asking, for example:
 +-   How do you run a public meeting which doesn'​t turn into a slanging
 +    match?
 +-   When do you use surveys, and when do you get residents on a housing
 +    estate involved in building a model of the future they would like?
 +-   How do you deal with councillors who talk about participation,​ but
 +    are anxious not to lose control or status?
 +-   What is the difference between consultation,​ participation,​
 +    partnership and empowerment?​
 +The idea and funding for the guide came from the Joseph Rowntree
 +Foundation, who promote and fund a wide range of research and
 +development projects that pose these types of problems.\
 + The original aim was to provide a quick overview of participation and
 +then signpost readers to techniques.\
 + ​However,​ it rapidly became clear that while there is plenty of theory
 +about participation,​ there aren't many cookbooks easily available. In
 +order to write the guide it was necessary to build a theoretical
 +framework - a signposting system - and then summarise key topics and
 +techniques in an A-Z of effective participation.
 +A health warning
 +Although this guide draws on a wide range of expertise, and drafts have
 +been read by experienced practitioners,​ it hasn't been tested as a whole
 +in the field. All the techniques are drawn from practice, but some come
 +from Operational Research, some from community development,​ some from
 +commercial consultancy and training. It is a mixed menu. I hope readers
 +will let me know what works well, and what needs improvement,​ so that I
 +can develop an improved later edition. See the inside front cover for
 +details on how to comment.\
 + I hope it is also clear from the text that techniques - however
 +useful - are no substitue for the longer-term programmes of training and
 +support likely to be needed when local groups take on major projects.
 +Who are you?
 +The guide is aimed mainly at people who have the task of starting and
 +managing participation processes, or who control funds and other
 +Who am I?
 +I started my working life as a journalist, mainly writing about
 +planning, housing, transport and development in London. For the past 15
 +years I have specialised in consultancy and training for groups setting
 +up partnership organisations like development trusts, and in designing
 +national programmes to support them. The guide reflects this background
 +and approach rather than, for example, social or health care.
 +Use of material
 +The guide is intended to be a resource which groups and organisations
 +can develop for their own purposes, and you are free to copy and use
 +material in the guide for internal training. I would be interested in
 +any examples of this use, together with comments and additions for a
 +later edition.\
 + If you would like to use the material more extensively,​ please contact
 +me: <​>​
 +David Wilcox\
 + March 1994
 +This guide is a compilation of other people'​s ideas, brought together
 +during development of the guide, and from work on consultancy projects
 +over the past 15 years.\
 + The suggestion for the guide, came from the Joseph Rowntree Foundation,
 +where Dr Janet Lewis and John Low have provided continuing support and
 + After seminars with practitioners,​ an editorial group of Ann Holmes,
 +Joan Kean, Charles Ritchie and Jerry Smith worked with me to create the
 +main theoretical framework for the guide. They have provided continuing
 +inspiration and direction.\
 + ​Charles Ritchie and Joan Kean also provided some of the techniques, and
 +thinking on how these could be signposted. Brian Batson provided
 +additional techniques and comments, and Christine Flecknoe several of
 +the topics. Annie Rosewarne, Steve Skinner, Steve Trivett, and Sarah del
 +Tufo made helpful comments on drafts. Brian Sayer gave early advice on
 +the overall structure and editorial approach.\
 + A seminar of practitioners organised by Jeff Bishop and Geoff Caplan in
 +Glasgow in 1993 provided valuable material for the sections on
 +participation processes.\
 + My clients over the years have also helped develop this guide. In
 +particular, the ideas on levels of participation,​ and the techniques
 +relevant to them, were developed with Les Robinson and and Diane
 +Warburton for St Helen'​s borough council ten years ago.\
 + ​Apologies to anyone whose assistance I have not acknowledged. Any
 +errors are mine.\
 + © David Wilcox. Material from this guide may be quoted in other
 +publications or used, with attribution,​ for training purposes.
 +David Wilcox\
 + ​Partnership\
 + 13 Pelham Square\
 + ​Brighton BN1 4ET, UK\
 + ​Telephone +44 (0)1273 677377\
 + Fax +44 (0)1273 677377273 677379\
 + Email <​>​\
 + ​http://​
 +Published by Partnership Books.\
 + ISBN 1-870298-00-4
 +The Joseph Rowntree Foundation has supported this project as part of its
 +programme of research and innovative development projects, which it
 +hopes will be of value to policy makers and practitioners. The facts
 +presented and views expressed in this report, however, are those of the
 +authors and not necessarily those of the Foundation.
 +### [On to A Guided Tour](tour)
partnerships/guide/intro.txt · Last modified: 2017/06/12 10:20 (external edit)